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Among Success Stories of Araken

ONGOING - MPKL CLASS System Maintenance Project

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Client Background
  • Client: Majlis Perbandaran Kuala Langat (MPKL)
  • Duration: 3 Years (October 2024-2027)
  • Scope: Comprehensive maintenance of CLASS System for local government operations
Challenges
  • MPKL required reliable, ongoing maintenance for their comprehensive CLASS System that handles multiple critical municipal functions including revenue collection, licensing, permit management, and citizen services. The system needed continuous support to ensure uninterrupted government services to the community.
Solutions
  • Multi-module system maintenance covering 19+ modules: 
  • Revenue collection (Kutipan, Sewaan, Cagaran)
  • Licensing and permits (Lesen, Permit)
  • Assessment and billing (Taksiran, Bil Pelbagai)
  • Digital services (ePembekal, eBil)
  • Mobile applications (Smart Cukai MPKL)
  • Booking systems (eTempahan)
  • Database housekeeping and optimization
  • Data correction through scripting
  • User support and troubleshooting
Results Achieved
  • Ensuring continuous operation of critical municipal services
  • Supporting digital transformation of local government operations
  • Maintaining system reliability for citizen services
  • Providing ongoing technical support for municipal staff
  • Contributing to efficient local government service delivery

ONGOING - MYXpats System Transformation Project

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Client Background
  • Client: Malaysia Expatriate Services Centre Sdn Bhd (MYXpats)
  • Duration: 8 months (May 2025 - January 2026)
  • Scope: Complete digital transformation of Malaysia's expatriate services system
Challenges
  • MYXpats required a comprehensive overhaul of their aging MYXpats System, which comprised four critical subsystems: Expatriate Services Division (ESD) System, Residence Pass-Talent (RPT) System, Ticketing System, and Xpats Gateway System. The existing infrastructure faced significant challenges including outdated technology stack, scalability limitations, security vulnerabilities, inconsistent database design, and lack of system integration between modules.
Solutions
  • Two-Phase Transformation Approach:
  • Technology Upgrade:
  • Database and Operating system upgrade 
  • Front-end modernization to Inertia JS, Vue, and Tailwind
  • Back-end transformation from PHP Native to Laravel 11
  • Complete System Transformation:
  • Unified platform development merging ESD and Xpats Gateway systems
  • Integration of RPT module into the consolidated system
  • Implementation of centralized Single Sign-On (SSO) with Multi-Factor Authentication
  • Development of AI-powered chatbot for 24/7 customer support
Technical Excellence
  • Kubernetes container orchestration for high availability
  • Test-Driven Development (TDD) methodology
  • Load testing and penetration testing for security assurance
Results Achieved
  • Successfully modernized Malaysia's critical expatriate services infrastructure
  • Implemented scalable, cloud-native architecture supporting future growth
  • Improved user experience through AI-powered assistance
  • Delivered comprehensive training
  • This project represents a significant milestone in Malaysia's digital government services transformation, establishing new standards for expatriate service delivery and system integration capabilities.

2024 - National Mental Health IT System (IT-Mentari Version 2.0)

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Client Background
  • Client: Ministry of Health Malaysia
  • Duration: 4 Years (2020-2024)
  • Scope: Comprehensive HIS and EMR system for mental health facilities nationwide
Challenges
  • Malaysia's mental health services were fragmented across multiple facilities with inconsistent patient record systems, limited data sharing capabilities, and manual processes that hindered quality care delivery. The Ministry of Health needed a unified, nationwide digital platform to transform mental healthcare delivery.
Solutions
  • Complete Digital Health Ecosystem:
  • Comprehensive Hospital Information System (HIS) development
  • Electronic Medical Records (EMR) with specialized psychiatry modules
  • Patient registration and demographic management
  • Clinical assessment and diagnostic tools integration
  • Treatment planning and prescription management
  • ICD10-11 procedures and diagnostic coding
  • Medication management and drug interaction monitoring
  • Appointment scheduling and resource optimization
  • Public and patient portal development
  • Data analytics and reporting dashboards
Technical Implementation
  • Cloud-based architecture for nationwide scalability
  • Secure data encryption and privacy protection
  • Mobile-responsive design for healthcare professionals
  • API integration with existing government health systems
  • Real-time synchronization across multiple facilities
Results Achieved
  • Successfully transformed mental healthcare delivery for over 13 facilities nationwide
  • Reduced patient wait times by 40% through optimized scheduling
  • Improved treatment coordination between healthcare providers
  • Enhanced patient safety through comprehensive medication management
  • Established Malaysia as a leader in digital health innovation

2024 - Mass Rapid Transit (MRT) Line 2 - Sungai Buloh to Putrajaya

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Client Background
  • Client: MRT Corp / Sapura EVD Consortium
  • Project Value: RM 632 Million
  • Duration: 5 Years (2019-2024)
  • Scope: SSP-SY-206 Communications, Government Integrated Radio Network, Commercial Telecom & IT System
Challenges
  • Malaysia's largest urban rail project required a comprehensive communications and information technology system spanning 52.2 km with 37 stations. The challenge was to design and implement mission-critical systems that ensure passenger safety, operational efficiency, and seamless communication across the entire network while meeting strict safety and performance standards.
Solutions
  • Araken served as the lead consultant, providing end-to-end project management and technical expertise:
  • Technical Leadership:
  • Overall system design and architecture management
  • Requirements management across multiple stakeholders
  • System assurance and quality control processes
  • Interface management between various subsystems
  • Risk management and mitigation strategies
Key Deliverables
  • Power supply design for communication systems
  • M&E drawing analysis and management
  • Interface control documentation
  • Project execution planning and monitoring
  • System integration and testing protocols
Results Achieved
  • Successfully delivered Malaysia's most advanced MRT communication system
  • Ensured 99.9% system reliability during testing phases
  • Established new standards for public transportation IT infrastructure
  • Enabled seamless integration with existing transportation networks

2023 - Klang Valley Mass Rapid Transit (KVMRT) Telecommunications Project

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Client Background
  • Client: MRT Corp / Apex Communications Sdn Bhd
  • Duration: 5 Years (2018-2023)
  • Scope: Comprehensive telecommunications and electronic access control systems
Challenges
  • The first phase of Malaysia's MRT system required sophisticated telecommunications infrastructure across 33 stations covering the Klang Valley. The project demanded coordination of multiple complex systems including CCTV, public address, passenger information displays, and electronic access controls.
Solutions
  • Provided comprehensive project management and technical oversight:
  • System Implementation:
  • CCTV surveillance networks across all 33 stations
  • Mobile communication systems for operational staff
  • Public address and passenger information display systems
  • Telephone and master clock systems integration
  • Core network infrastructure deployment
  • Radio communication systems
  • Car parking management systems
  • Electronic access control systems
Project Management Excellence
  • Document quality management across all phases
  • External interface coordination with multiple contractors
  • Site installation control and progress tracking
  • Inspection, testing and commissioning management
  • Software management and electronic document control
Results Achieved
  • Delivered on-time completion across all 33 stations
  • Established robust communication infrastructure serving millions of passengers
  • Set new benchmarks for transportation system integration in Southeast Asia
  • Achieved seamless operational handover to MRT Corp

2023 - Light Rail Transit (LRT) Line 3 - Bandar Utama to Johan Setia

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Client Background
  • Client: Prasarana / Sapura ZTE Consortium
  • Duration: 15 Months (2022-2023)
  • Scope: LRT3-SYS-303 Telecommunication System Design and Implementation
Challenges
  • Expanding Kuala Lumpur's rail network with LRT Line 3 required advanced telecommunications systems that could integrate with existing infrastructure while providing enhanced passenger services and operational capabilities.
Solutions
  • Comprehensive Project Management:
  • Complete project management services and deliverable coordination
  • Preliminary Design Review (PDR) and Final Design Review (FDR) documentation
  • Interface Management Plan (IMP) and Interface Control Document (ICD) development
  • Strategic project planning and risk assessment
  • Weekly and monthly progress reporting systems
  • Integrated project risk management and mitigation
Results Achieved
  • Successful system design approval from all stakeholders
  • Streamlined project delivery within aggressive timeline
  • Enhanced integration capabilities with existing LRT network
  • Established foundation for future rail expansion projects

2023 - National Vocational College Examination System (GVSS)

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Client Background
  • Client: Lembaga Peperiksaan, Ministry of Education Malaysia
  • Duration: 2 Years (2021-2023)
  • Scope: Complete digital examination and certification platform
Challenges
  • Malaysia's vocational education system required a modern, secure digital platform to manage examinations, grading, and certification across multiple institutions while ensuring academic integrity and administrative efficiency.
Solutions
  • Comprehensive Examination Management System:
  • Secure student registration portal
  • Digital examination delivery platform
  • Automated grading and assessment tools
  • Certificate and transcript generation system
  • Academic record management
  • Real-time progress tracking
  • Multi-level administrative access controls
Results Achieved
  • Digitized examination processes for over 50,000 vocational students
  • Reduced certification processing time from weeks to days
  • Enhanced examination security and academic integrity
  • Improved accessibility for students across Malaysia
  • Established scalable platform for future educational initiatives

2023 - Specialized Vocational College System (SPPKV)

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Client Background
  • Client: Lembaga Peperiksaan, Ministry of Education Malaysia
  • Duration: 1 Year (2022-2023)
  • Scope: Tailored examination system for specialized vocational programs
Challenges
  • Specialized vocational programs required customized assessment tools and certification processes that could accommodate diverse skill evaluations while maintaining standardization across different institutions.
Solutions
  • Modular system design accommodating various program types
  • Flexible assessment frameworks for practical and theoretical evaluations
  • Integrated registration and student management
  • Customized grading rubrics for different specializations
  • Automated transcript generation with industry-specific certifications
Results Achieved
  • Streamlined specialized program assessments nationwide
  • Improved alignment between education and industry requirements
  • Enhanced student record accuracy and accessibility
  • Reduced administrative burden on educational institutions

2022 - Comprehensive Mental Health System Implementation

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Client Background
  • Client: Ministry of Health Malaysia
  • Duration: 3 Years (2019-2022)
  • Scope: End-to-end psychiatry system for Jabatan Psychiatry and 12 Mental Health Centres
Challenges
  • Implementing a unified mental health management system across multiple government facilities required extensive customization, staff training, and seamless integration with existing healthcare infrastructure while maintaining patient confidentiality and clinical workflow efficiency.
Solutions
  • Holistic Implementation Approach:
  • Custom software configuration for each facility's unique needs
  • Comprehensive network design and infrastructure setup
  • Dedicated data centre and application hosting services
  • End-to-end supply and installation of hardware systems
  • Rigorous testing and commissioning protocols
  • Extensive staff training programs across all facilities
  • Ongoing support and maintenance services
Results Achieved
  • Successfully deployed unified system across 13 government mental health facilities
  • Achieved 95% user adoption rate within first year
  • Improved patient care coordination between facilities
  • Reduced administrative overhead by 35%
  • Enhanced clinical decision-making through integrated data analytics

2022 - Maritime Security Research Project

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Client Background
  • Client: CREST & UiTM (Universiti Teknologi MARA)
  • Duration: 2 Years (2020-2022)
  • Scope: Advanced MIMO Radar in Unmanned Surface Vehicle Networks
Challenges
  • Developing cutting-edge maritime security technology using adaptive distributed MIMO radar systems in autonomous vessel networks for enhanced coastal and maritime domain awareness.
Solutions
  • Advanced Research & Development:
  • Adaptive widely distributed MIMO radar algorithm development
  • Unmanned Surface Vehicle (USV) network integration
  • Advanced signal processing and target detection systems
  • Maritime security application optimization
  • Real-world testing and validation protocols
  • Academic-industry collaboration framework
Results Achieved
  • Developed breakthrough technology for maritime surveillance
  • Published research papers in international journals
  • Established Malaysia's capabilities in advanced radar technology
  • Created foundation for future maritime security innovations
  • Strengthened industry-academia collaboration

2021 - IT Transformation Strategy for Cosmopoint

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Client Background
  • Client: Cosmopoint Sdn Bhd
  • Duration: 6 Months (2021)
  • Scope: Complete IT health check and strategic transformation planning
Challenges
  • An established education provider needed comprehensive IT transformation to modernize legacy systems, improve operational efficiency, and support business expansion while minimizing disruption to ongoing operations.
Solutions
  • Comprehensive IT Assessment:
  • Complete system landscape health check and analysis
  • Hardware infrastructure evaluation and optimization
  • Backup and disaster recovery process review
  • Functional gap assessment against future requirements
  • IT team capability evaluation using SFIA methodology
  • Strategic IT blueprint development
  • System replacement vs. enhancement recommendations
Results Achieved
  • Identified critical system vulnerabilities and improvement opportunities
  • Developed comprehensive 3-year IT transformation roadmap
  • Reduced IT operational costs by 25%
  • Enhanced system reliability and performance
  • Prepared organization for digital transformation initiatives

2020 - JKR J10 Change Management & Training Program

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Client Background
  • Client: Jabatan Kerja Raya (JKR) Malaysia
  • Duration: 16 Months (2019-2020)
  • Scope: Comprehensive organizational transformation initiative
Challenges
  • Malaysia's Public Works Department required extensive change management to modernize operations, improve efficiency, and enhance service delivery while managing resistance to change across a large, established government organization.
Solutions
  • Holistic Change Management:
  • Strategic change planning and roadmap development
  • Comprehensive communication strategies across all levels
  • Targeted training and technology transfer programs
  • Stakeholder engagement and buy-in processes
  • Performance measurement and monitoring systems
  • Knowledge management and best practices documentation
Results Achieved
  • Successfully transformed operational processes across multiple departments
  • Achieved 85% employee adaptation rate to new systems
  • Improved service delivery efficiency by 30%
  • Established sustainable change management practices
  • Enhanced inter-departmental collaboration and communication